Terms of Service

1. Who we are

Tax Letter Desk is operated by EPICURE SAS, a company registered in France, 136 rue d’Assas, 75006 Paris, France, [RCS NUMBER — TO BE PROVIDED]. Contact: help@taxletterdesk.com [MAILBOX — TO BE CREATED], or the contact form on this site.

2. What Tax Letter Desk does

• Our software helps you prepare your response to IRS notice CP2000 from your own answers and documents.
• Your package includes a guide to your response form, box by box, from your choices, a statement drafted from your answers if you disagree with an item, your documents numbered and linked to each item, and a sending guide.

3. What it does not do

You can respond to the IRS yourself, for free.

• We are a private company, not affiliated with or endorsed by the IRS, the Treasury or any government agency.
• We are not a law firm, a CPA firm or a tax preparer. We do not give legal or tax advice. This software is not a substitute for the advice of an attorney.
• We never decide for you: you choose agree or disagree on each item.
• We do not prepare tax returns, including amended returns (Form 1040-X).
• We do not represent you before the IRS, contact the IRS for you, or send your response.
• The IRS alone decides. We cannot guarantee the outcome or any amount.

4. Who can use it

• You must be at least 18 and answer truthfully.
• On a joint return, both spouses sign the response.
• Stock or crypto sales (1099-B, 1099-DA), notices of deficiency (CP3219A) and audits are outside this service.

5. Your account

You sign in with a one-time link sent to your email. The link works once and expires after 24 hours.

6. Price and payment

• CP2000 response: a flat fee, never a share of the amount at stake. The fee depends on your choices:
  • $49 if you agree with every change the IRS proposes.
  • $179 if you disagree with one or more items.
• The free check, before you pay, tells you which fee applies.
• One price for a joint return, for either fee.
• Follow-up pack: $39, optional, offered once after payment. A one-time charge, never a subscription.
• Identity verification pack: $19, optional, for IRS Letter 5071C or 4883C. A one-time charge. We help you prepare; you verify your identity with the IRS yourself.
• If you paid $49 and then choose to disagree with one or more items, the fee for your response becomes $179: the $49 already paid is deducted, so you pay the $130 difference.
• Payments are handled by [PAYMENT PROVIDER — TO BE CONFIRMED]. We never see your full card number.
• Sales tax: [TO BE CONFIRMED WITH COUNSEL].

7. Refunds

All sales are final once your response package is created. If your documents show that your notice is outside this service before your package is created, you are refunded in full. If your fee changes from $49 to $179 (see section 6), the $49 already paid is deducted from the $179 fee. Nothing in these terms limits a right you have under a law that cannot be waived.

8. Your responsibilities

• Check every amount against your own records before you sign.
• Your statement must be true. Edit anything that isn’t.
• Send your response before the date on your notice.

9. Support and AI

Emily, our support assistant, replies by email, usually within 1 business day. Replies may be drafted with AI. They are general information about the service, not advice.

10. Liability

To the extent the law allows, our total liability is limited to the amount you paid us. We are not responsible for IRS decisions or delays. [COUNSEL TO REVIEW]

11. Changes

The version shown when you pay applies to your purchase. We email you about important changes.

12. Governing law and disputes

[GOVERNING LAW, VENUE AND DISPUTE RESOLUTION — TO BE DECIDED WITH COUNSEL]